This Privacy Policy explains how Cycle Haven handles personal data when you use the website, request bicycle servicing, or communicate with the workshop. It applies to information connected with service inquiries, bicycle intake, inspections, repairs, collection, and related administration.
We use personal data to respond to inquiries, schedule and manage appointments, inspect bicycles, prepare quotes, carry out approved repairs and adjustments, record service notes, process payments, provide collection summaries, maintain business records, improve website performance, and communicate about operational matters such as reminders or follow-up service information.
We may share data with trusted service providers that support website hosting, communications, record keeping, payment processing, or similar operational functions. We may also share limited information with suppliers or repair-related partners when needed to source compatible parts or complete approved work.
We may share personal data with public authorities, regulators, or other parties when we are required to do so by law or when disclosure is necessary to protect our rights, investigate misuse, or respond to a lawful request.
You may ask us to access, correct, or delete certain personal data, and you may object to or restrict some processing where the law allows. You may also withdraw consent where processing is based on consent, without affecting prior lawful processing.
To make a privacy request, use the contact details in this policy and describe the data or service involved. We will review the request and respond within a reasonable period, subject to any legal exceptions or verification requirements.
We retain personal data for the period needed to manage the service relationship, complete the requested work, maintain business records, resolve disputes, and meet legal or tax obligations. When data is no longer needed, we delete it or anonymize it where practicable.
The updated version will apply from the date it is posted unless a different effective date is stated. If a change is material, we will take reasonable steps to draw attention to it through the website or another suitable channel.
We may collect contact details, service inquiry information, bicycle intake and inspection details, quote and approval records, payment-related information, communication content, and limited technical data such as device or browser information. Where relevant to a repair, we may also record notes about the bicycle’s condition, requested work, parts needed, and service summary.
We receive data directly from you when you submit an inquiry, book a service, visit the workshop, or communicate with us by phone, email, contact form, or in person. We also collect information generated during intake, inspection, repair, collection, and website use, including records needed to manage appointments and service history.
We may use session cookies to keep the site working during a visit, preference cookies to remember basic settings, and analytics or similar cookies to understand site performance and usage patterns. We do not use cookies to collect more information than is needed for these purposes.
You can usually block or delete cookies through your browser settings. Some site functions may not work properly if certain cookies are disabled. Where required, we may also present a cookie notice or similar control for non-essential cookies.
